Shipping & Returns
Delivery Policy
Orders will be processed within 5-15 working days of receiving the authorized payment. Orders will be shipped via courier and shipping times will vary from country to country depending on custom clearance procedures. The estimated time for receiving any order is 1 to 3 weeks.
Delivery of orders also depends on whether the product is available in stock and if this is the case then the order will be shipped the next working day.
Delivery charges are different for every country as it depends on the delivery location and weight of the package.
We ship via Aramex. A tracking number will be sent to the customer once the order is shipped to track the shipment.
It’s the customer’s responsibility to track his/her shipment and make sure to receive it.
Return & Refund Policy
For returns or exchanges, please contact us at info@anayacollection.com or via Phone/WhatsApp at +971 52 766 8692 within 2 days of receiving your order.
Please note the following conditions:
- Items that are damaged, soiled, altered, or perfumed will not be accepted and will be returned to the customer.
- Sale items are non-refundable.
- Customized and standard sizes are eligible for store credit only, not cash refunds.
- Store credit will be issued for the price of the item returned, excluding any taxes, duties, or shipping fees.
- Store credit has no expiration and can be used for both online and offline showroom purchases.
Important: We do not provide cash, bank transfer, or card (debit/credit) refunds. Only store credit is offered.
Our return and refund policy will be shared with the customer before their purchase via WhatsApp or email.